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CODA-CERVA wants to be a credible and reliable public service. Are you not satisfied with the quality of our services? You can make a complaint by contacting the complaints manager of CODA-CERVA.

Il traitera votre plainte et vous proposera la solution qui convient. Il mettra aussi tout en œuvre pour éviter que des plaintes similaires ne se représentent. Une plainte ne remplace, en aucun cas, une procédure de recours prévue dans un cadre légal.

How to introduce a complaint ?

• Electronically by completing and submitting the online complaint form
• By letter (CODA-CERVA, Service Quality management , Groeselenberg 99 - Brussels)
The complaint form is also available by telephone request (+32(2)379 04 00).

It goes without saying that you may motivate your complaint and demonstrate your personal interest. Complaints that do not relate to CODA-CERVA's service provision will not be treated but may be passed on to the relevant service. In any case you will receive an acknowledgement of receipt. We engage to provide you with an answer within 30 calendar days

Not satisfied with the solution ?

If you feel that you did not get the help you expected to receive you are welcome to contact the federal Ombudsman. The federal Ombudsman is completely independent, does not form part of any federal administration and will examine your complaint free of charge and impartially.